New to CouponGo?
Follow the workflow from placing {{COUPON}} to reviewing random, manual, or imported output.
Open the tutorial →
Help center
How can we help?
Solve common source, marker, import, plan, and Canva generation issues.
CSV or XLSX does not look right
Confirm you selected the intended worksheet and coupon-code column. Remove merged cells and check that each code is in one cell.
Browse the FAQ →Generation did not start
Use a supported fixed-size Canva page with the exact, unlocked, top-level {{COUPON}} marker. Check that the expanded output total fits your plan.
See generation help →Codes are not positioned correctly
Place the marker exactly where the code should appear. Generated code text remains editable and can be fine-tuned in Canva.
Review marker setup →
Contact support
Still need help?
Send us a message through the secure contact form. Include the details listed here so we can understand the issue.
1The selected Random, Manual, or
Import source
2The exact error message and output
count
3Your Copies per code value, plan,
and Canva design type